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Frequently asked questions
General
How do I contact support?
Accounts & Access
Who can open an account?
How long does approval take?
Why can't I see the catalog?
Ordering & Payments
What payment methods do you accept?
Do you offer volume pricing?
A product says “Coming Soon” or “Out of Stock.” When will it be back?
Can I change my order after submitting it?
Shipping & Tracking
Where is my tracking number?
My package says “Delivered” but I don't have it.
Do you ship on weekends?
How is material packaged?
Returns & Quality
Can I return products?
What if my product arrives damaged?
Do you provide a certificate of analysis?
How should I store the vials?
Can these products be used in patients?
Still need help? Email
support@hcbiologics.co
.
