Policies
Refund Policy
Last updated: August 17, 2026
Because these are sterile, temperature-sensitive research materials, product cannot be returned to inventory once it leaves our control. This policy explains the narrow cases in which we issue a replacement or refund.
All sales are final
We do not accept returns. Once a shipment has been released, the cold chain and chain of custody can no longer be verified, so the material cannot be resold or restocked under any circumstance.
Cancellations
An order may be cancelled at no cost any time before it is packed. Because most orders ship the same or next business day, cancellation requests should be sent as soon as possible; after packing, cold-chain materials and freight are non-refundable.
Damaged, incorrect, or missing items
Inspect every shipment on arrival. If an item is damaged, incorrect, or missing, email support@hcbiologics.co within 48 hours with your order reference, the lot number, and photographs of the packaging and product. We will evaluate the claim and, where warranted, ship a replacement at no charge.
Certificate of analysis discrepancies
If delivered material does not match the certificate of analysis issued for its lot, we will replace it or refund it in full once the lot has been reviewed by our quality team.
Approved refunds
Approved refunds are issued to the original payment method within ten business days of approval. Your bank or card issuer may take additional time to post the credit. If more than fifteen business days pass after approval without a posted credit, contact us and we will trace it.
Buyer-assumed risk
Orders shipped to a forwarder or outside our standard service area, or held at the buyer's direction, are at the buyer's risk. We cannot accept claims for seizure, loss, spoilage, or delay in those circumstances.
HC Biologics, Inc. — a Division of HC Smart, Inc. — 20900 NE 30th Ave, Ste 200, Aventura, FL 33180